Frequently Asked Questions

San Mateo County Health Department is your primary source of information for COVID-19. Please visit their website for responses to the frequently asked questions and latest updates.

San Mateo County Health Department is also working closely with the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC) to respond to novel coronavirus and its potential impacts on the Bay Area.

The Center for Disease Control and Prevention (CDC) recommends various precautionary measures to limit the spread of COVID-19.

The latest press releases including information on updates and advisories to COVID-19 can be found on the San Mateo County Health website.

Currently, San Mateo County is aligned with the State of California, you can learn about the California's SMARTER Plan at www.covid19.ca.gov/smarter.

SMARTER stands for:

• Shots – Vaccines are the most powerful weapon against hospitalization and serious illness.
• Masks – Properly worn masks with good filtration help slow the spread of COVID-19 or other respiratory viruses.
• Awareness – We will continue to stay aware of how COVID-19 is spreading, evolving variants, communicate clearly how people should protect themselves, and coordinate our state and local government response.   
• Readiness – COVID-19 is not going away and we need to be ready with the tools, resources and supplies we will need to quickly respond and keep public health and the healthcare system well prepared.
• Testing – Getting the right type of tests—PCR or antigen—to where they are needed most. Testing will help California minimize the spread of COVID-19.
• Education – California will continue to work to keep schools open and children safely in classrooms for in-person instruction.
• Rx – Evolving and improving treatments will become increasingly available and critical as a tool to save lives.

For questions related to concerns about your own personal health, call your doctor. For general non-emergency information about COVID-19, call the county health line at 2-1-1.

A COVID-19 outbreak could last a long time. The impact on individuals, households, and communities may vary. The San Mateo County Health Office will make a determination when the outbreak has ended in your community.

The latest press releases including information on updates to COVID-19 can be found on the County of San Mateo Health website.

The U.S. Environmental Protection Agency (EPA) has issued a COVID-19 guidance for drinking water and wastewater for the public, reiterating that Americans can continue to use and drink water from their tap. The COVID-19 virus has not been detected in drinking-water supplies and based on current evidence, the risk of water supplies is low, according to the EPA.

View the fact sheet (PDF) from the State Water Resources Control Board.

The San Bruno Water Division is committed to providing our residents and customers with water that meets all state and federal drinking water standards. The Division will continue to deliver uninterrupted and reliable water service to all of our customers.

Yes. If you are interested in learning more or to register, please visit the County of San Mateo's Health website.

The City of San Bruno remains committed to providing excellent service to members of the public, and maintaining a safe environment for both the public and City staff. In response to COVID-19, the City has modified City services to continue to provide services, and encourages use of connecting with City staff remotely either by phone or online:

• Pay Your Utility Bill
• Pay Your CityNet Services Bill
• Important City Phone Numbers
• San Bruno’s Temporary Facility Closures, Activities and Programming Service Reductions Information (PDF)

Please note that Emergency Police, Fire, and Medical response services are not affected during this time.

911 should be called anytime there is an immediate threat to people’s safety or property. For non-emergency requests, call the Police Department at 650-616-7100.

Residents can pay utility bills using Online Bill Pay or our Pay-By-Phone at 855-748-3086. There is no charge for this service and it's convenient.

If you choose to mail your utility payment, please note our Utility Billing address:

City of San Bruno
Attn: Utility Billing
570 Linden Ave
San Bruno CA 94066

Pay your CityNet bill with your CityNet online account.

To schedule an inspection, please call 650-616-7076 (automated voicemail system). For all other inquiries please email or call 650-616-7074.

Encroachment permits may be applied for by completing an encroachment permit application and emailing it to us.

Materials from the San Bruno Library or any Peninsula Library System library may be returned in the outside book drop next to the Library entrance at 701 Angus Ave W. The bookdrop is open 24 hours a day.

For a complete list of the San Bruno Library's online resources, including eBooks, streaming movies, magazines, online tutoring and language learning, please see the Library's website.

Create a household plan of action. As part of the household plan, talk with the people who need to be included in your plan, plan ways to care for those who might be at greater risk for serious complications, get to know your neighbors, identify aid organizations in your community, and create an emergency contact list. 

For more information on creating a household plan of action, visit the CDC's "Get Your Home Ready for COVID-19" informational page.

• For information, referrals, and assessments for local mental health and substance use services, please contact your health insurance company to connect to a resource within your insurance company’s network. 
• For residents insured by Medi-Cal, call Behavioral Health and Recovery Services’ ACCESS Call Center at 800-686-0101. (Please note that neither of these lines provides medical advice regarding coronavirus. Please speak to your doctor about specific questions. For non-medical or non-emergency advice regarding coronavirus, please call 2-1-1 for more information.) 
• For 24/7 confidential crisis support from local/national organizations, call 650-579-0350 or 1-800-273-TALK (8255). Chat online: text “START” to 741741.

If you have questions specific to Health and or businesses regulated by Environmental Health, please visit the San Mateo County Health System website for additional information.

For more information on COVID-19, please visit the Centers for Disease Control and Prevention's website. If you have questions about COVID-19 and need assistance finding information online or clarification regarding the information, a statewide hotline number is available 8 am to 5 pm, 7 days a week at 833-544-2374.