What does the “Not Authorized” converter message mean?

San Bruno Cable offers television programming as packages.  To view a channel, it must be within a package you pay for. 

To add packages to your service, simply call during business hours and request the package you want.  There are no contracts to sign, nor any upgrade/downgrade fees to pay.  Keep the package for a month and cancel anytime thereafter.  

If you believe you should be receiving a specific channel but see the "not authorized" message, call us and ask the Customer Service Representative to refresh your account.

Show All Answers

1. Why do I need a cable box?
2. How do I set up my cable box?
3. How do I add parental controls?
4. How do I turn on auto tune?
5. I just bought a new TV with a digital tuner. Do I still need a digital converter?
6. My box says “One Moment Please”. What does that mean?
7. What do I do if I have no picture or a blue picture on the TV?
8. What do I do if I have no sound or can't control the volume?
9. What does the “Not Authorized” converter message mean?